FAQ (Frequently Asked Questions)

Here's a list of Frequently Asked Questions - if you don't find your answer here, your best bet is to message us on Discord or via the Contact Us page.

Why can't I select a shipping option?

We currently only ship domestically, although we are looking to expand internationally soon!

Can I show up in-store and look through your Singles?

No! With over forty thousand Magic: the Gathering Singles in stock, plus thousands more for our other games, its not practical for us to have them customer-facing. You can find everything we have on the webstore. We do have bulk boxes for Flesh and Blood, Lorcana and Star Wars Unlimited you can spend your time thumbing through though!

It's been 3 days, why hasn't my order shipped or I received an update?

Our courier usually only picks up on weekdays, so orders made after we've started processing on a Friday usually won't ship until the following Monday.

My Tracking Number isn't working (or I didn't receive one!)

Tracking Numbers are automatically generated when we print a shipping label - the tracking link itself won't update till the courier has scanned it into their system. Give it a day and if there's no update, reach out to us.

If your shipping confirmation doesn't contain a tracking number - double check what shipping option you selected; it's usually going to be because this is actually a notification telling you that your order is ready for in-store pickup! If you want it shipped instead, reach out and we'll bill you for the outstanding shipping.

Can you order a specific boardgame, expansion, Mini or gaming accessory for me?

We can certainly try! Send us a message via the Discord or the Contact Us page with information about what you're looking for, and we'll see if our suppliers can provide.

I received a notification about a refund, what happened?

Shopify is great at letting me tell you that something in your order has changed, but unfortunately not great at telling you what. With over 35k cards and hundreds of orders a week, sometimes we have inventory errors. Rather than holding up your order, if we can't fulfil a card we will remove it from the order and refund you for the missing item.

Can I come and play games at the store?

We love having people take part in casual play! Check out the Events Calendar for officially organised events, and if there's nothing on then the tables are available for casual play. If you want to guarantee your space, or make use of our game library you'll need to look at a Table Hire; contact us for more details/availability.

Why are most of the Magic: the Gathering cards on your store "Lightly Played"?

In order to keep costs as low as possible for you, the customer, we rely on automation and image-recognition in order to process our cards. The technology is not yet at a point where it is capable of accurately identifying the condition of a card.

The approach we have chosen to take is simple - we'd rather have some NM cards get marked down and available for you to purchase, rather than hold up the inventory and have to increase prices to accurately confirm the condition of our entire stock. This means that almost every card that has been run through automatically will be listed as LP.
The downside of this approach is that some cards which are of worse condition will also be listed as LP.

If you're very particular about grading of a specific card, please take a look at our returns page, or contact us prior to purchase so we can confirm for you.

 

How do Preorders work?

We're a small business who would love to have infinite warehouse space and be able to order ridiculous amounts of stock to ensure you can always get whatever item you want; unfortunately we just can't (and often with TCGs specifically demand outstrips supply).

We will put items up for Preorder to gauge interest and for you to lock in early, often at a reduced price. Historically, we have had no trouble fulfilling items - our Distributors have always given us everything we've requested. As we've grown over the last few years we've finally hit the wall with what they can provide - this has led to some over-estimations on availability and a re-evaluation of how conservatively we will put items up for preorder.

The reason we have to do operate in this manner is that our Distributors require us to place an order for what we would like (with no indication of whether it will be fulfilled) sometimes up to 6 months before a product releases. We will often only find out the actual allocation we are receiving a month before it ships - at this point we are committed to our Distributor - they've ordered from the manufacturer for us, and we've ordered from them, for you.

If you place a preorder with us, we do our utmost best to ensure it is fulfilled and we ask that you understand that we will not necessarily refund your order if you change your  mind; if its before our "lock-date" with the Distributor this will usually not be a problem, if it is after we are committed we will usually only do so if we feel confident we will be able to sell the product in a timely fashion.